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Ramon
Serrallonga
AI Engineering Manager
NBCUniversal
Ramon Serrallonga has a bachelor’s degree in economics from Universitat Autonoma de Barcelona, and an MBA from ESADE Business School His international professional career has developed in the technology sector for different industries, focusing on Artificial Intelligence for the last 10 years, and holding both managerial and technical responsibilities He cofounded the AI startup InnoAnalytiX, and currently serves as an AI leader at NBCUniversal
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29 July 2026 12:45 - 13:30
Panel | What should we actually measure? Defining success for agentic systems
Many organizations can measure how often an agent runs. Far fewer can confidently measure whether it is succeeding. As agentic systems take on more complex tasks, defining success becomes increasingly difficult. Teams must balance technical metrics, user outcomes, operational reliability, and business impact while accounting for behaviour that can vary across different situations and environments. This panel examines how organizations are approaching measurement in agentic AI, the signals they trust, the metrics they ignore, and the frameworks emerging to evaluate performance beyond uptime and cost alone. The conversation will explore what meaningful success looks like and how teams are building the visibility needed to measure it consistently.