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Rohit

Agnihotri

VP, Identity & Access Management

Northwestern Mutual

Rohit is Vice President of Identity & Access Management at Northwestern Mutual, where he leads enterprise-wide identity strategy across workforce and consumer environments. With nearly two decades of experience spanning identity governance, privileged access management, cloud identity, and Zero Trust, he helps organizations transform IAM from a technical function into a strategic business capability. Having served as a developer, architect, consultant, and executive, Rohit has built and led global teams across organizations including Northwestern Mutual, KPMG, and Cyberinc, delivering scalable identity programs that strengthen security, improve user experience, and support business growth.

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29 July 2026 09:00 - 09:30

Why agent systems fail in production

As agents interact with tools, APIs, data sources, and other agents, small issues quickly compound into unreliable behaviour, unpredictable outcomes, and systems that are difficult to monitor, debug, and trust. This keynote explores the most common reasons agentic systems break down after deployment, from orchestration failures and poor observability to evaluation gaps, tool reliability, and escalating complexity. We'll examine what separates successful production deployments from promising prototypes, and the architectural and operational lessons emerging from teams running agents at scale. Attendees will leave with a clearer understanding of where agent systems fail, why those failures occur, and how to build more reliable, observable, and production-ready agentic applications.