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Alexandra
Tsoy
Head of Product & Services
Paysend
Alexandra Tsoy is a FinTech executive and Head of Product & Services at a global platform. Formerly a retail CEO with 14+ years in leadership, she’s passionate about innovation and cross-industry reinvention. Alexa is an alumna of Stanford GSB (Executive Leadership, 2025) and Harvard Business School (Managing Innovation, 2023), and holds two MBAs in Strategic Management and Finance, along with qualifications in Economics and Engineering.
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31 July 2025 09:15 - 09:45
Product growth, business development, and R&D in the AIOps Era
What if your operations data could tell you what to build next, which partnerships to pursue, or where your product will fail before it happens? In the AIOps era, this isn’t just possible - it’s essential. As FinTech and digital product ecosystems become increasingly complex, traditional growth strategies struggle to keep pace with evolving customer expectations and real-time operational demands. This talk explores how AI-powered insights from operational data are transforming product growth, business development, and R&D prioritization. We’ll dive into how intelligent automation, anomaly detection, and predictive analytics allow teams to identify hidden market opportunities, streamline product iterations, and reduce the cost of experimentation. You’ll discover how AIOps turns raw telemetry into strategic foresight, aligning technical performance with business outcomes.