31 July 2025 09:15 - 09:45
Agentic AI, cognitive AI and the autonomous enterprise: Why humans must stay in the loop
Enterprise business services and digital transformation have long driven efficiency and scale. Today, they are converging into AI-based business services, powered by agentic AI systems that can reason, learn, plan, and act autonomously across end-to-end processes.
As organizations move toward the autonomous enterprise, the critical question is no longer whether humans remain in the loop, but how that loop must be redesigned to amplify human judgment, governance, and trust.
This shift from automation to autonomy goes beyond hyperautomation. Networks of intelligent agents now operate in goal-driven ways - perceiving context, making decisions, and adapting in real time.
At the core is Cognitive AI: systems that emulate human cognitive functions such as perception, reasoning, memory, and learning. These capabilities are essential for managing ambiguity, enabling explainability, supporting ethical decision-making, and keeping humans meaningfully in control.
This keynote examines how leading organizations are scaling agentic and cognitive AI to deliver real-time decision intelligence and breakthrough value.
The future of autonomy is not human replacement - it is human reinforcement- and it is already underway.